Primo - Your Broadband Specialists - Payment Info

Primo Payment Information

Need to pay for your Primo products? Find out how you can do this below. 


When can you expect your first invoice from Primo?

New customers receive a part monthly (pro-rata) charge on invoice at the time of connection and thereafter are aligned with our normal billing cycle.  Our billing cycle begins 1st of the month with payment due on the 20th/21st of the month, invoices are delivered by email.  Data plans are charged monthly for the current month and data overage is in arrears i.e the previous month. 

Install fees, Routers, Point to Point links etc are to be paid prior to connection/install, you can pay by EFTPOS, Credit Card or Internet Banking, either over the phone, at our office or on the day of install with our onsite technician.


Direct Debit:

To set up a direct debit, download and print the Primo Direct Debit form found here.

COMPLETE and SIGN the form, WRITE your account number on the top right

POST to Primo, PO Box 6, Inglewood 4347, or

DELIVER to Primo offices, 123 Molesworth Street, New Plymouth, or

EMAIL to helpdesk - must be a clear scan or photo (not currently available to Westpac bank customers), or

GIVE to our technician on the day of your wireless install

and we'll take care of the rest!

Payments are made from your bank account on the 19th of the month (or next business day if it falls on the weekend or public holiday).


Credit/Debit Cards:

Credit/Debit card payments can be made 24/7 via the online customer Primo Portal log in here. A 2% transaction fee applies.



Available at the Primo offices, 123 Molesworth Street, New Plymouth.


Direct Credit and Automatic Payments, Cash Deposits:

Payments can be made directly into our bank account with internet banking or over the counter at your local ANZ Branch:

Bank: ANZ New Plymouth

Account: 010707-0163284-00 

Please make sure to use your account number as the reference so we can match it to the correct account!


Cheque Payments:

Payments made by cheque are no longer accepted.


GST Number:

PrimoWireless Ltd is GST registered and our GST number is 100-738-775.


Missed a payment? Overdue Account?

For our overdue payments policy click here

Contact Primo

Technical Support:

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Contact form

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)

Customer Success Team After Hours Support

Feedback and Concerns