Primo Payment Information
Need to pay for your Primo products? Find out how you can do this below.
When can you expect your first invoice from Primo?
New customers receive a part monthly (pro-rata) charge on invoice at the time of connection and thereafter are aligned with our normal billing cycle. Our billing cycle begins 1st of the month with payment due on the 20th/21st of the month, invoices are delivered by email. Data plans are charged monthly for the current month and data overage is in arrears i.e the previous month. Call charges for Primo Phone plans cover the cycle 19th - 18th of a month, charged the month following.
Install fees, Routers, Point to Point links etc are to be paid prior to connection/install, you can pay by EFTPOS, Credit Card or Internet Banking, either over the phone, at our office or on the day of install with our onsite technician.
To set up a direct debit, download and print the Primo Direct Debit form found here.
COMPLETE and SIGN the form, WRITE your account number on the top right
POST to Primo, PO Box 6, Inglewood 4347, or
DELIVER to Primo offices, 123 Molesworth Street, New Plymouth, or
EMAIL to helpdesk - must be a clear scan or photo (not currently available to Westpac bank customers), or
GIVE to our technician on the day of your wireless install
and we'll take care of the rest!
Payments are made from your bank account on the 19th of the month (or next business day if it falls on the weekend or public holiday).
Credit/Debit card payments can be made 24/7 via the online customer Primo Portal log in here. A 2% transaction fee applies.
Available at the Primo offices, 123 Molesworth Street, New Plymouth.
Direct Credit and Automatic Payments, Cash Deposits:
Payments can be made directly into our bank account with internet banking or over the counter at your local ANZ Branch:
Bank: ANZ New Plymouth
Please make sure to use your account number as the reference so we can match it to the correct account!
Payments made by cheque are no longer accepted.
PrimoWireless Ltd is GST registered and our GST number is 100-738-775.
Missed a payment? Overdue Account?
For our overdue payments policy click here