Primo - Your Broadband Specialists - My Primo

Welcome to the Primo Portal

Use the MyPrimo Portal to:

  • View your data-use
  • Buy top up data packs or set up an auto top-up option
  • View all invoices and pay current invoices
  • Pay with credit card (2% transaction fee applied)
  • View call records for your Primo Phone (VoIP - voice over internet)
  • Ticketing system to request and manage your technical support enquiries.


Contact Primo

Technical Support:

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Contact form

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)

Customer Success Team After Hours Support

Feedback and Concerns