Promotions T & C

These Promotion or Competition Rules (‘the Rules’) apply to all Primo Promotions or Competitions (collectively ‘the Promotion’) conducted by means of any medium – radio, television, print, online, in store or telephone. The Rules may change from time to time.

If a particular Promotion has specific rules or terms those specific rules or terms will apply if there is any inconsistency with the rules.

Unless otherwise stated in the abovementioned specific rules or terms, registration, entry, or vote is limited to 1 per person. Where multiple registrations, entries or votes are acceptable, each must be made separately.

Entry into the Promotion is deemed to be acceptance of the Rules and confirmation that the entrant has the necessary authority (for example from the bill payer or owner of a telephone) to enter the Promotion.

The Promotion is open to Taranaki Residents only. Disqualified Participants may not enter in the promotion.

Primo reserves the right to exclude any person from participating in the Promotion on reasonable grounds.

Primo reserves the right to refuse to award any prize to an entrant who they decide (in its sole discretion) has violated the rules, gained unfair advantage in participating in the promotion or won using fraudulent means.

By participating, entrants grant Primo exclusive permission to use their names, characters, photographs, voices and likeness in connection with the Promotion and for future promotion and marketing purposes and waive any claims to royalty, right or remuneration for such use.

All entrant personal details must be valid and up to date and will be held by Primo and may be used for the purpose of the Promotion and for future promotion and marketing purposes in accordance with Primo’s Privacy Policy, unless otherwise directed by entrants at the time of entry.

When submitting entry via text, the telephone number from which the entry was made will be stored in a database. The participant has a two-business-day period from the time of entry to request removal from the database. If no request is made it is deemed acceptance that the information can be used at the discretion of Primo and/or any other company associated with the promotion.

Personal information provided at the time of entry is presumed to be true and, in the case of text or email notification – active, through to and beyond the date of the Promotion’s completion.

Where the Promotion involves texting, the following apply:

• a. Any form of automated text message is invalid

• b. Primo takes no responsibility for text costs incurred after the Promotion has closed as stipulated in the Promotion Terms and Conditions.

Definitions

The ‘Promoter’ is PrimoWireless Ltd, trading as Primo.

‘Disqualified Participants’ are:
(a) all Primo employees, all employees of participating sponsors or promoters and/or design, advertising agencies and their immediate families.
(b) all people under the age of 18 years where the prize incorporates air travel, alcohol or any other element which would be illegal to supply to a person under the age of 18 years.
(c) ‘Immediate families’ include spouses, Parents, Children, and Grandchildren whether by marriage, past marriages, remarriage, adoption, co-habitation, or other family extension.

a PDF copy of our standard terms and conditions for our competitions and promotions is available to view or download, by clicking here

1. Primo has established the Primo It Forward Facebook page to accept and administer nominations for providing three (3) families free internet for a year. This is Primo’s small way of helping out families in need.

2. To be eligible for Primo It Forward a person(s) family must have been nominated by a third Party (i.e. cannot nominate themselves) via our online form. A family may be nominated multiple times.

3. We recognise that families come in all shapes and sizes and have very different needs. Primo It Forward is aimed at those with children of School or Early Childhood Education age and where providing free internet is going to make a significant difference to their lives.

4. Primo is Taranaki’s locally owned and operated Internet Service Provider so the nominated family must also reside in Taranaki (the coverage area as determined by Primo).

5. Primo It Forward consists of;

1. A 12-month broadband connection
   1. the type of connection and plan required will be determined in order of the following by the location of the family home.
      1. Wireless Unlimited
      2. UFB Starter 50/10 Unlimited
      3. VDSL unlimited
      4. FWA Urban/rural unlimited
   2. the 12 month period will start when the connection becomes ready for service.
   3. at the conclusion of 12 months the family may choose to disconnect and no disconnection fees apply; or continue on the same comparable plan at 50% of the advertised monthly plan charges for a further 12 months.
   4. if the family moves house during the first 12 month period;
      1. Primo will cover the connection/reconnection costs of one move within Taranaki. Note: Continuation of the free connection cannot be guaranteed as it will be subject to the new location.
      2. if moving out of Taranaki the connection may be terminated and is determined if UFB or VDSL is available.
   5. Home phone lines are not included.
2. Free installation including wireless router – these remain the property of Primo
3. Capped plans – when data limit is exceeded the speed is slowed down.

6. Nomination dates are advertised on our Primo It Forward Facebook page. Chosen families will be contacted within two weeks of closing.

7. The Judge’s determination of the chosen families will be final and no correspondence will be entered into.

8. Primo It Forward cannot be refunded or exchanged for cash.

9. Only the nominated person(s) and their family can receive the free connection.

10. By accepting the Primo It Forward internet connection the chosen families give Primo exclusive permission to use their names and photographs in connection with Primo it Forward, now and in the future for promotion and marketing purposes and waive any claims to royalty, right or remuneration for such use. At Primo we respect the right to privacy, so if you would like us to keep your personal information confidential, then please let us know immediately upon entering into any agreement with us.

11. Primo it Forward must be claimed no later than 1 month after the announcement. If not claimed then the Judge’s will determine another family to take their place.

12. All standard Primo and competition terms and conditions apply.

Click here to view or download a PDF copy of our terms and conditions for our annual Primo it Forward.

1. SuperGold Card 10% discount applies only to the standard advertised monthly plan charges for a 12 or 24 month residential broadband plan.

2. The offer excludes Fibre Starter plans, and does not apply when bundling Primo mobile with broadband.

3. This discount cannot be used in conjunction with any other current Primo offer, such as Connect-a-mate or if made through one of our business partners.

4. The offer is available to all current or new customers who hold a SuperGold Card. To take advantage of this offer you must present your SuperGold Card in person at our office, or scan and email to helpdesk@primo.nz

5. All standard Primo terms and conditions apply.

6. Offer is available until further notice, at the discretion of Primo.

Simply get your Mates to sign up to Primo and once connected, we’ll add a $50 credit on both of your accounts.
It’s that easy – and there is no limit to the number of Mates you can refer.

1. We will credit your account with a $50 credit if you (the ‘referrer’) refer a new customer (the referred Mate’) to join Primo, there is no limit to the number of Mates you can refer, however we will only credit you if:

1. the referred Mate is eligible to join and use the Primo Service based on coverage and availability; and
2. the referred Mate is not already a customer of and has never been a customer of Primo; and
3. the referred Mate quotes your Primo username during our sign up process over the phone; and
4. your account has been active throughout the 30 days when the referred mates account is activated; and
5. the referred Mates plan has been active for at least 30 days.

2. We reserve the right to deduct any account credits credited in relation to a referral if we, at any time, discover that any condition in clause 1 above has not been met.

3. You acknowledge that you can’t sign up to Primo Service on behalf of another individual.

4. We reserve the right to deduct from your account any credits credited to you in relation to a referral if the referred account is cancelled by us or by the referred Mate within 30 days of the date of the referred Mate joining.

5. You must not make any misleading statements about the Primo Service, or misrepresent to the person you refer.

6. There could be a few reasons why you have not received the $50 credit:

1. if your Mate did not quote your username when they signed up to Primo. This cannot be rectified, as we have no record to show that you referred them. It is your responsibility to ensure that the people you refer give us your username correctly when they sign up to Primo.
2. if your account has been suspended within the 30 days after your Mate has joined Primo;
3. If your Mate’s Primo plan has not yet been active for 30 days;

7. The $50 credit is not redeemable for cash.

1. We will upgrade your plan to the PrimoMassive $99 offer if you (the ‘referrer’) refer a new customer (the referred Mate’) who joins Primo. The referred Mate is also eligible for the PrimoMassive $99 plan or a $50 account credit.
2. You (the ‘referrer’) can refer more than one mate to receive the special PrimoMassive $99 plan or $50 account credit.
3. The special PrimoMassive $99 plan is for 12 months. At the end of the 12 month term, the plan will revert to the current advertised retail price, unless the PrimoMassive $99 offer has been extended by Primo. Early termination charges will apply if ended early.
4. The PrimoMassive $99 plan will take effect from the first day of the next billing cycle after the activation of your mates account.
5. We will only upgrade you if:
1. the referred Mate is eligible to join and use the Primo Service based on coverage and availability; and
2. the referred Mate is not already a customer of Primo; and
3. the referred Mate gives us your details, like Primo Account number, name, address, or username during our sign up process (where applicable the Promo Code MATESRATES or PRIMOCONNECT); and
6. We reserve the right to overturn the upgrade in relation to a referral if we, at any time, discover that any condition in clause 5 above has not been met.
7. You acknowledge that you can’t sign up to a Primo Service on behalf of another individual.
8. You must not make any misleading statements about the Primo Service, or misrepresent Primo to the person you refer.
9. This special PrimoMassive $99 Mates Rates offer, cannot be used in conjunction with any other Primo promotional offers, including but not limited to $10 Mobile broadband bundle and SuperGold Card discounts.
10. Primo reserves the right to end this Mates Rates promotion at any time and without notice.
11. All standard Primo terms and conditions apply
12. There could be a few reasons why you have not received the PrimoMassive $99 Upgrade:
1. if your Mate did not give us enough details about you when they signed up to Primo. This cannot be rectified, as we have no record to show that you referred them. It is your responsibility to ensure that the people you refer give us your details correctly when they sign up to Primo.
2. if your account has been suspended within the 30 days after your Mate has joined Primo;

When a school family sign’s up to Primo and gets connected,
the family will receive a $50 credit on their account plus we will donate $50 to the school.
The more families that connect, the more money the school receives. It’s that easy!

‘School family’ loosely includes relatives of a child(ren) enrolled in your school.

1. 1. We will donate $50 per school family connection to an account of the schools choosing, to be used by the school in any way it sees fit. The amount of donations is only limited by the number of school families of children enrolled at the school.  Donations will be deposited monthly (end of calendar month), if:
      1. 1. the School family is eligible to join and use the Primo Service based on coverage and availability; and
         2. the school family is signing up to any one of our superfast 24-month broadband connections. Current customers with a connection at the time of the offer are excluded from the promotion; and
         3. the School family lets us know they are a family of your school when they first contact us, ie that they have seen our banner on your school newsletters.

       

   2. We reserve the right not to donate in relation to a connection if we, discover that any condition in clause 1 above has not been met.

1. 1. The Primo School-Link promotion is open for an initial period of three months, after which we may decide to end or continue for a further period.
      1. 1. Donations to be made for families who signed up during the promotion period and who may still be awaiting connection as at the end date will continue to be paid as per clause 1.

       

   2. The School agrees that Primo reserves the right to use the Schools name and/or photos for marketing or promotional purposes. We would always come to you first and let you know what we were doing.

1. 1. Primo would love to hear from you about how our donations have been used and that our support is acknowledged.