Responding to Fraud and Scams
Primo is serious about protecting our customers from the risk of fraud whenever possible.
Online fraud can happen when someone can gather enough information to pretend that they are you. Below is information on what to do if you think you have been scammed by a phone call or text.
What to do first:
- Contact your bank – let them know that you may have been scammed
- Change your passwords
If you have lost money or property:
- Contact he police and make a formal complaint
- Contact us by filling out this form or calling us on 0800 123 774
Have you received a Text asking you to confirm that you want to move your mobile number to another provider?
This is sometimes called ‘porting fraud.’ If you did not request your mobile phone plan to be moved to another provider, then contact your bank immediately and let them know that your information has been compromised. Then contact Primo to get the move to another provider cancelled.
If you are selling your phone, do a factory reset to remove all your personal information.
This is why in 2023, we put on the event – Primo presents NIGEL LATTA LIVE: What the scam is going on?
Here are some tips to help you avoid being a target for fraudsters.
☒ Don't | ☑ Do |
|---|---|
| Share your passwords or PIN’s | Be vigilant for scammers who might trick you or create a sense of urgency to make you act without thinking. |
| Give out any information about yourself – even if the person calling says they are from your bank or other business that you use | Set complex passwords that are hard to guess |
| Put your date of birth and your address on your Facebook page or online | Change your passwords regularly |
| Post images of your driver’s license, passport online | Use secure Wi-Fi connections |
| Click on links or unexpected attachments. | Report lost or stolen phones straight away |
| Allow anyone to have remote access into your computer or phone | Be cautious when sharing personal information online |
Nuisance Calls
We want to help you as much as possible to put an end to abusive, unwanted, and malicious phone calls. We recommend collecting 3-5 examples within a 48–72-hour period, we require the date and time of the calls, the number they called from (if possible), and the number they called. Please contact us on 0800 123 774 or fill out the form below to report Nuisance Phone calls.
If any call you receive is of a threatening nature or pose a risk to your health and safety, please contact the Police immediately on 111.
Netsafe has several reporting tools for bullying, image abuse misinformation, hate speech, stalking and scams, see report.netsafe.org.nz/hc/en-au/requests/new
Other online safety resources can be found at www.tcf.org.nz/digital-living/online-safety
Report Nuisance Calls
Use the form below to report any nuisance calls you’ve received. Your input helps us take action against unwanted calls, ensuring a safer communication experience for all Primo users.