Hi, thanks for being a Primo Mobile customer, we hope you are enjoying the experience!
To make it even easier for you, we now have text short codes to help you manage your mobile plan.
You can text HELP to 8255. You will get a text back with all the text codes we currently have, or reply to the text with your question and we will get back to you during normal business hours.
Or, simply text the following key words to 8255
DATA - See remaining mobile data
MINUTES - See remaining minutes
ADDON1G - Add 1GB Data Add-on ($7)
ADDON5G - Add 5GB Data Add-on ($25)
Please note that delays may occur in the response, this is normal.
When data top ups are completed you will get either:
Top up Successful:
Success! 1GB (or 5GB) of Add-on Data has been added.X GB Data Remaining. Y GB Add-on Data Remaining.
Top up Failed:
An error occurred, please try again. If the error persists, please contact us!
Remember to save 8255 to your mobile phone address book for easy access! We hope you enjoy this extra feature.
We are always here to help, so if there is any further assistance you need, feel free to contact our Customer Success Team on 0800 123 774.
