▶ All equipment supplied to you during the installation remains the property of PrimoWireless Ltd (Primo).
▶ Primo gear supplied may be pre-loved, this is our way to reduce, reuse and recycle.
Category: Rural Residential Wireless Accordian
Technical Support
Technical support is available by phone during our business hours; which are 9am – 5:30pm weekdays.
You can also contact us by email 24/7, 365 days a year.
Data Packs
Need extra Data? Data packs are available online 24/7 for purchase via the Primo Portal.
You can get another 20GB for $20.00, 30GB for $30.00 or 40GB for $40.00 (all incl GST).
Data pack data now rolls over from month to month until used up. It expires six months after purchase.
Over Usage
Full Speed Plans won’t be slowed down when you reach your data cap, its always full speed and our advertised plans have a low over usage cost of only $1.00 (incl GST) per GB.
Our capped plans will be slowed down when you reach your data cap, there are no over use costs. To speed up again you can purchase a Data Pack.
Multiple PC’s / Wireless Router
If you want to connect more than one device then an indoor wireless router will be required.
Primo provides a router free with your connection and it comes fully pre-configured with your user details and passwords. Configuration changes can only be performed by Primo. Primo will supply a replacement if your router fails unless you are found to be at fault, in which case you will be charged for the replacement. Talk to us about specialised routers, POA.
A $199 charge will be added to your final account and will be credited back when your router is returned within 14 days should you choose to disconnect from Primo.
Primo Phone Lines
You can get rid of your copper phone lines all-together and move to our Primo Phone service for only $15.00 (incl GST) per month per line – click here for more info.
Plan Changes
Plan changes can be requested at any time, and take effect on 1st of the month. Changing the data on your plan is free.
Moving House?
In most cases we can transfer your current contract to your new premises for $99, or take on a new 24 month contract for free. Some conditions do apply, so it is best to talk with our helpdesk team. If you are currently on contract, any exit fees are usually waived when transferring existing contracts or taking on a new 24 month contract, 30 day’s notice will still apply while services are changed over.
Moving out of Taranaki? Have a chat to our team, we may still be able to connect you!
You can register a house move using this form. We will create the job, do the signal testing and then be in touch closer to the time and book the install – easy!
Installation Costs
Free connection with 24 month contract
▶ Router included
▶ Early disconnection fee of $299 applies – moving house? See below
Connection with no contract – $299.00 (incl GST)
▶ Router included
Wireless install costs are based on line of sight to our current towers and may incur additional setup costs, take a look at our Rural Wireless and RBI installation info page for more details on our process.
Primo provides free technical and fault finding support for all Primo gear, however where a fault is found to have been caused by the customer, and/or a technician is called to site, we reserve the right to charge for the call out and any equipment replaced.
All connections must be plugged into a surge protection board – if you do not have one, our technician can supply one at install for $25.
Optional – stay connected during a local power cut, install a UPS (Uninterrupted Power Supply – battery backup) – find out more here.
Router courier fee $20 or picked up from our office.
Key Benefits of Residential Rural Wireless
▶ Data packs are available on all of our Residential Wireless plans.
▶ Primo Rural Residential Wireless links are high quality with a low latency.
▶ You get speed, performance, and reliability all rolled into one service.