Business Development.

Born in Hamilton (Ngāti Maniapoto) and raised in Wanganui, Mark spent much of his life in Melbourne, where he worked in IT roles, including IT Technician, Helpdesk, and Network Administration.

He also operated his own IT business in Melbourne, focusing on Wide Area
Networking and Citrix solutions.

Over time, Mark developed a strong interest in Sales and Marketing, leading him to shift from technical roles to focus entirely on these fields.

After leaving Melbourne, Mark relocated to Whitianga, where he lived for 11 years before moving to Taranaki 4 years ago.

He is a father of three children (ages 11, 8, and 2), a keen surfer, and has a passion for buying and selling guitars

Front of House.

Originally from the UK, Alice moved to NZ 17 years ago and now brings her generous spirit and a whole lot of talent to our Customer Success Team.

With her expertise in customer service, Alice is here to ensure that every interaction leaves you with a smile. Teamwork is her jam, and she thrives on collaborating to make magic happen.

In her professional journey, Alice lives by one simple rule: Always be kind, no matter the situation.

Beyond the office, you’ll find her chasing the wind on horseback, indulging her passion for western horse riding. Back in 2016, she rode her way into the hearts of many as a proud member of the NZ Youth Western Riding World Cup Team.

The Percussive Problem Solver.

He’s a man of many parts, having been a barber for 10 years after leaving New Plymouth Boys High.

He’s also had a stint in the music retail sector which is handy as he’s also a drummer – his current band, Gatekeepers, has an album out.

After a stint across the ditch cut short by the pandemic, he’s glad to be home in New Plymouth and helping out anyone calling Primo’s help desk. And in his spare time, he notches up some quality time with computer gaming.

The Chief of Veggie Bytes.

One of the voices you’ll hear if you call the Primo Customer Success Team is that of Anthony Finnerty.

He joined Primo in February 2022 as our front of house person, and is now fulltime into help-deskery, making sure connections are working and troubleshooting any issues with customers.

A local through and through and from a large family (he has seven younger siblings) he studied at WITT, doing a diploma in Information Technology. After graduating he spent some time doing forensic-level car grooming till he landed the job at Primo. So not only can he reconfigure your router, he can give you some good tips on getting some of the weirder stains out of carpets.

He’s enjoying the customer service side at Primo.

“Sometimes people have been trying for a while to get decent Internet and it’s nice to be able to give then a ‘yes’, for a change, instead of the ‘no’ they’ve been getting.”

Outside of Primo hours Anthony spends time with his partner and stepchild doing walks around Taranaki, particularly the ones with a waterfall along the way. All the family are vegetarians, and they have a habit of collecting rescue animals, currently having two dogs and a cat.