Business Development.

Born in Hamilton (Ngāti Maniapoto) and raised in Wanganui, Mark spent much of his life in Melbourne, where he worked in IT roles, including IT Technician, Helpdesk, and Network Administration.

He also operated his own IT business in Melbourne, focusing on Wide Area
Networking and Citrix solutions.

Over time, Mark developed a strong interest in Sales and Marketing, leading him to shift from technical roles to focus entirely on these fields.

After leaving Melbourne, Mark relocated to Whitianga, where he lived for 11 years before moving to Taranaki 4 years ago.

He is a father of three children (ages 11, 8, and 2), a keen surfer, and has a passion for buying and selling guitars

Front of House.

Originally from the UK, Alice moved to NZ 17 years ago and now brings her generous spirit and a whole lot of talent to our Customer Success Team.

With her expertise in customer service, Alice is here to ensure that every interaction leaves you with a smile. Teamwork is her jam, and she thrives on collaborating to make magic happen.

In her professional journey, Alice lives by one simple rule: Always be kind, no matter the situation.

Beyond the office, you’ll find her chasing the wind on horseback, indulging her passion for western horse riding. Back in 2016, she rode her way into the hearts of many as a proud member of the NZ Youth Western Riding World Cup Team.

The Percussive Problem Solver.

He’s a man of many parts, having been a barber for 10 years after leaving New Plymouth Boys High.

He’s also had a stint in the music retail sector which is handy as he’s also a drummer – his current band, Gatekeepers, has an album out.

After a stint across the ditch cut short by the pandemic, he’s glad to be home in New Plymouth and helping out anyone calling Primo’s help desk. And in his spare time, he notches up some quality time with computer gaming.

The Chief of Veggie Bytes.

One of the voices you’ll hear if you call the Primo Customer Success Team is that of Anthony Finnerty.

He joined Primo in February 2022 as our front of house person, and is now fulltime into help-deskery, making sure connections are working and troubleshooting any issues with customers.

A local through and through and from a large family (he has seven younger siblings) he studied at WITT, doing a diploma in Information Technology. After graduating he spent some time doing forensic-level car grooming till he landed the job at Primo. So not only can he reconfigure your router, he can give you some good tips on getting some of the weirder stains out of carpets.

He’s enjoying the customer service side at Primo.

“Sometimes people have been trying for a while to get decent Internet and it’s nice to be able to give then a ‘yes’, for a change, instead of the ‘no’ they’ve been getting.”

Outside of Primo hours Anthony spends time with his partner and stepchild doing walks around Taranaki, particularly the ones with a waterfall along the way. All the family are vegetarians, and they have a habit of collecting rescue animals, currently having two dogs and a cat.

The Customer Care Bear.

You’ll find Jason on the end of our phone or emails supporting our customers with their connections Saturday through to Wednesday every week.

He prides himself on helping customers through the technicalities of their connection in plain English and to get it sorted right the first time.

In his CV Jason said “I lavish the opportunity to work for a local service provider, it has been a long term goal of mine to better myself so that one day I could become apart of a great team who provide meaningful contributions to our local community.”  Now that Jason has his foot in the door he says “the best thing about working here has to be the people. 

Taranaki is a unique little region, with such diverse people.  I work with a great and supportive team.  There isn’t a day that goes by in this office without something comical happening.. Its great!”   It’s great to have you with us Jason we are lucky to have you.

Jason moved back to New Plymouth 5 years ago from Wellington, and doesn’t miss it.  New Plymouth is clean, fresh and cultured.  Outside of work he says he just loves to chill with his son or do one of the odd hikes around our cool walkways.

The Concierge.

Starting in July 2017 with Primo, covering both installs and helpdesk, Callum has in 2021 transitioned to a focused sales role.

He’ll be helping get new businesses connected, and making sure our existing business customers are getting the services best suited for them.

His customer service skills were well honed during 12 years at Plug N Play Electronics, the local Jaycar Electronics store.  This also means he loves gadgets and technology, which makes a great fit here at Primo!

Callum loves spending time with his family, playing video games, and enjoying the great outdoors Aotearoa NZ offers.

Miss Moneypenny.

You’ll find Zoe on the end of the phone or email in our accounts team.

Starting with us in November 2017 she continues to build wonderful relationships with our customers ensuring their queries are answered and needs met.

Zoe loves the great team here at Primo and says everyone makes her feel right at home.   She is another horse fanatic and they are her passion, if she could do any other job in the world it would working and traveling around with them on a daily basis.

Of course her spare time is taken up with her own horses too, but she loves spending time with her friends and family.  Taranaki is home and where else do you have the mountain and sea so close together to go exploring.  “It’s an awesome place to live and work”.