Installer arrived on time and was very professional. Fitted equipment and tested whilst on site. No mess left afterward, very impressed. – New Connection Survey Apr 2025
News
More than satisfied
More than satisfied. Emailed, phoned, couriered, installed all within three or four days. And a cheaper deal. Very polite and efficient. A1 service. Thanks – New Connection Survey Apr 2025
great backing and assistance
… Thanks so much guys. In this Digital age it is wonderful to have such great backing and assistance locally here in Taranaki. – Jennifer McNaught (Google review)
What can’t I say
What can’t I say about them. There the best provider we’ve ever dealt with nothing is a problem there all so helpful and friendly. Were so happy with the service were getting. Great team. – Mark Dawson (Google review)
James Locke
Front of House
James Locke.
Front of House.
A Taranaki local. Based in Wellington since ‘06 but recently relocated to New Plymouth to spend more time with family and close friends.
James has worked in IT Sales roles for international oil and gas, telecommunications and electronics brands since graduating from business school in the early 2000’s.
He recently finished a seven year stint with another leading NZ ISP and is now looking forward to sharing his broad industry knowledge and experience with PRIMO’s friendly local customers.
His extracurricular interests include; Airsoft Rangers, Martial Arts, Amateur Photography & spending more time with his two month old granddaughter.
Primo Mobile Text Shortcodes
Hi, thanks for being a Primo Mobile customer, we hope you are enjoying the experience!
To make it even easier for you, we now have text short codes to help you manage your mobile plan.
You can text HELP to 8255. You will get a text back with all the text codes we currently have, or reply to the text with your question and we will get back to you during normal business hours.
Or, simply text the following key words to 8255
DATA – See remaining mobile data
MINUTES – See remaining minutes
ADDON1G – Add 1GB Data Add-on ($7)
ADDON5G – Add 5GB Data Add-on ($25)
Please note that delays may occur in the response, this is normal.
When data top ups are completed you will get either:
Top up Successful:
Success! 1GB (or 5GB) of Add-on Data has been added.X GB Data Remaining. Y GB Add-on Data Remaining.
Top up Failed:
An error occurred, please try again. If the error persists, please contact us!
Remember to save 8255 to your mobile phone address book for easy access! We hope you enjoy this extra feature.
We are always here to help, so if there is any further assistance you need, feel free to contact our Customer Success Team on 0800 123 774.
Fast and Easy
This was so fast and easy, they answered my questions promptly and got things underway right away! – Customer Survey Oct 2024
Super friendly
Super friendly and nice, so easy to communicate with! The person I spoke to went over and beyond to help me connect my internet on move in day. – Customer Survey October 2024
Mark Jackson
Business Development
Mark Jackson.
Business Development.
Born in Hamilton (Ngāti Maniapoto) and raised in Wanganui, Mark spent much of his life in Melbourne, where he worked in IT roles, including IT Technician, Helpdesk, and Network Administration.
He also operated his own IT business in Melbourne, focusing on Wide Area
Networking and Citrix solutions.
Over time, Mark developed a strong interest in Sales and Marketing, leading him to shift from technical roles to focus entirely on these fields.
After leaving Melbourne, Mark relocated to Whitianga, where he lived for 11 years before moving to Taranaki 4 years ago.
He is a father of three children (ages 11, 8, and 2), a keen surfer, and has a passion for buying and selling guitars
Rate these guys
Very prompt service due to my late request in moving house, but this was not a problem and they even sent an email moving day to ask for an accurate time so the change over would be smooth. Rate these guys 👍🏻 – Ticket Feedback Sep 2024