Plan changes can be requested at any time, and take effect on 1st of the month. Changing the data on your plan is free.
News
Moving House?
In most cases we can transfer your current contract to your new premises for $99, or take on a new 24 month contract for free. Some conditions do apply, so it is best to talk with our helpdesk team. If you are currently on contract, any exit fees are usually waived when transferring existing contracts or taking on a new 24 month contract, 30 day’s notice will still apply while services are changed over.
Moving out of Taranaki? Have a chat to our team, we may still be able to connect you!
You can register a house move using this form. We will create the job, do the signal testing and then be in touch closer to the time and book the install – easy!
Installation Costs
Free connection with 24 month contract
▶ Router included
▶ Early disconnection fee of $299 applies – moving house? See below
Connection with no contract – $299.00 (incl GST)
▶ Router included
Wireless install costs are based on line of sight to our current towers and may incur additional setup costs, take a look at our Rural Wireless and RBI installation info page for more details on our process.
Primo provides free technical and fault finding support for all Primo gear, however where a fault is found to have been caused by the customer, and/or a technician is called to site, we reserve the right to charge for the call out and any equipment replaced.
All connections must be plugged into a surge protection board – if you do not have one, our technician can supply one at install for $25.
Optional – stay connected during a local power cut, install a UPS (Uninterrupted Power Supply – battery backup) – find out more here.
Router courier fee $20 or picked up from our office.
Key Benefits of Residential Rural Wireless
▶ Data packs are available on all of our Residential Wireless plans.
▶ Primo Rural Residential Wireless links are high quality with a low latency.
▶ You get speed, performance, and reliability all rolled into one service.
Technical Support
Technical support is available by phone during our business hours; which are 9am – 5:30pm weekdays.
An online contact form is available here
You can also contact us by email 24/7, 365 days a year.
Over Usage
On our capped 250GB plan we don’t slow you down when you reach your data cap, it’s always ultra-fast and we have a super low over usage cost of only $1.00 per GB (incl GST).
Connection Performance
Actual user speeds will vary and are affected by various factors including the hardware and software used, number of devices, time of day, and where the data is coming from.
In order to get the best performance out of your Primo Fibre connection, we recommend;
▶ A quality modem that is capable of supporting ultrafast speeds, such as the Fritzbox provided by Primo for fibre connections.
▶ A high-spec laptop or PC, running the latest operating system with all drivers up to date.
▶ For optimum speeds cabling directly to your modem with an ethernet cable is better than Wi-Fi, which can have a large impact on speed.
Plan changes
Plan changes can be requested at any time and take effect on 1st of the month.
Plan Changes requiring a speed change, incur a fee of one month’s charge of the new plan, or sign a new contract and it’s free.
Primo Phone Lines
You can get rid of your copper phone lines altogether and move to our Primo Phone service for only $10.00 (incl GST) per month per line – click here for more info.
Includes 2000 local and 120 national calling minutes, caller ID, call waiting and voicemail.
Low calling charges for mobile and international calls – Take a look here for toll rates (PDF)
The Equipment
▶All equipment supplied to you during the installation remains either the property of PrimoWireless Ltd or the Local Fibre Company (LFC).
▶The router supplied remains the property of Primo. Primo will manage the router, and configuration changes can only be performed by Primo.
▶Primo gear supplied may be pre-loved, this is our way to reduce, reuse and recycle.
▶Primo will supply a replacement if your router fails unless you are found to be at fault, in which case you will be charged for the replacement.
▶A $199 charge will be added to your final account if your router is not returned within 14 days should you choose to disconnect from Primo.