Primo Payment Information
Need to pay for your Primo products? Find out how you can do this below.
When can you expect your first invoice from Primo?
New customers receive a part monthly (pro-rata) charge on invoice at the time of connection and thereafter are aligned with our normal billing cycle. Our billing cycle begins 1st of the month with payment due on the 20th/21st of the month, invoices are delivered by email. Data plans are charged monthly for the current month and data overage is in arrears i.e the previous month.
Install fees, Routers, Point to Point links etc are to be paid prior to connection/install, you can pay by EFTPOS, Credit Card or Internet Banking, either over the phone, at our office or on the day of install with our onsite technician.
Direct Debit.
To set up a direct debit, download and print the Primo Direct Debit form found here.
COMPLETE and SIGN the form, WRITE your account number on the top right
POST to Primo, PO Box 6, Inglewood 4347, or
DELIVER to Primo offices, 123 Molesworth Street, New Plymouth, or
EMAIL to our Customer Success team – must be a clear scan or photo (not currently available to Westpac bank customers), or
GIVE to our technician on the day of your wireless install.
And we’ll take care of the rest!
Payments are made from your bank account on the 19th of the month (or next business day if it falls on the weekend or public holiday).
Direct Credit and Automatic Payments, Cash Deposits.
Payments can be made directly into our bank account with internet banking or over the counter at your local ANZ Branch:
Bank: ANZ New Plymouth
Account: 010707-0163284-00
Please make sure to use your account number as the reference so we can match it to the correct account!
Credit/Debit Cards.
Credit/Debit card payments can be made 24/7 via the online customer Primo Portal log in here. A 2% transaction fee applies.
EFTPOS.
Available at the Primo offices, 123 Molesworth Street, New Plymouth.
Cheque Payments.
Payments made by cheque are no longer accepted.
Missed a payment? Overdue Account?
Most of our customers pay on time, but what happens if you don’t?
Invoices are sent out with a due date for payment, if not paid on or before that date they are deemed as being overdue, the following is an automated process on our system.
If you can’t pay on time please contact us as soon as possible we’d rather help and assist than use our big stick.
For accounts that have $20 or more overdue, reminders will be emailed and if you have a mobile number on your account, you will also get an SMS message that directs you to check your email (contact us to opt out of the SMS). The relevant unpaid invoice(s) are attached to the email.
Residential Customers
- Reminder #1 is sent 23 days after the invoice date – i.e. it will arrive on the 24th of each month (3 days after the due date), RBI direct debit customers will receive a reminder at 26 days after the invoice date
- Reminder #2 is sent 7 days after Reminder #1
- Reminder #3 is sent 4 days after Reminder #2 – Customers will need to pay immediately or risk their connection being stopped. Accounts will be stopped after 11am, 1-2 business days after the reminder was sent. That way any payments made that day would have been processed. No accounts will be stopped over the weekend or public holidays. If your connection has been stopped, you will still be able to log into MyPrimo Portal to pay the account with a credit/debit card. Please note that if you have a Primo Phone, it will not work on a stopped connection.
Business Customers
Reminders will be sent to both residential and business customers, however business customers are not stopped.
Payment Plan
If you are unable to pay the full amount contact us to discuss a payment plan.
Debt collection
If the account remains unpaid at 30 days (ie. 30 day notice period) or you have not contacted us to set up a payment plan or to resume services, we will assume that you no longer wish to keep your connection. We will work with you to clear the outstanding amount, if remains unpaid at a total of 90 days from the day the connection was stopped, your account may be sent for debt collection. Disconnection fees may apply. Costs associated with debt collection will be borne by you.