What to expect.

Laying fibre in your street.

Properties in Phases 1 and 2 are fibre ready. Contact us to book your install and provide consent for the works to be completed.

Residents in the Phase 3 fibre build area will receive information from us in due course, letting them know about the fibre build, the timeframe and how to register for their own fibre installation.

Our contractor, Subterrain Drilling, will use, where they can, existing underground pipes. They may need to dig or drill along the street to install ducting which we use to blow the fibre through to connect your property. This work also involves installing roadside cabinets.

Laying fibre from your street boundary to your house.

Once you have registered and signed the Build Consent form, your install job is given to Subterrain Drilling. Standard install costs are covered by Primo except where you may have a long driveway (more than 100m) or want a secondary connections, in these cases a quote will be provided to you for the work.

Suberrain will contact you when they are about to do the work. You don’t need to be home, but it is preferable that you are. If you aren’t they will need to reach you by phone so they can then discuss the install plan with you. They will be installing underground either by directional drilling or digging a small trench. Many properties have existing telecommunications ducting which they will try to use if available.

An External Termination Point (ETP) is installed to the outside of your house, at the closest point to the road and the street boundary entry point.

This can sometimes be a messy business, and they'll do their best to clean up after themselves. Please note that full reinstatement of your property is not likely to be done on the same day, they will come back to do it. Properties are usually grouped on the same street ie those that need grass seeded, or concrete etc.

Getting your Fibre connection online.

The last stages to get you connected involve our Primo technicians. The External Termination Point (ETP) houses the Optical Network Terminal (ONT) and the internal router placement.

First, they will blow the fibre from our cabinet to your ETP using compressed air, you will not need to be home when this is done.

Secondly, we will need to do the internal cabling from the ONT to the point inside your house where your router will be located. Depending on how your house is built, cabling will either be run under the floor or in the ceiling. You will need to be home for this, and we will schedule an appointment with you. Your Primo router will be set up at this visit, and our technicians will test the fibre service to ensure it's up and running.

If you are an existing wireless customer with Primo, we will also remove our radio from your roof. Note, that these stages may or may not be done on the same day.

To download more information on the installation process, including some photos, Click here for a PDF

To download the Install and Consent Form Click here for the PDF form