Technical Support

We supply and manage business grade routers to improve connection management ensuring a consistent service experience for your business.

Business customers also receive priority technical support as well as access to our afterhours emergency fault service.

We are available by phone during our business hours; which are 9am – 5:30pm weekdays.

You can also contact us by email 24/7, 365 days a year.

Business After Hours

We provide a free emergency business after hours calling service.  This service is only free to customers paying for business or corporate plans*.

Selecting this option on our 0800 123 774 phone service will direct you to an on call technician.

IF YOU ARE NOT A BUSINESS PLAN CUSTOMER AND CONTINUE WITH THIS OPTION YOU WILL BE CHARGED $99.

*For avoidance of any doubt, the emergency after hours calling service is not free to ‘businesses’ who pay for a residential plan.

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