Go250 BUSINESS
FIBRE
250GB
250GB of data
Average Peak Time Speeds
300 Mbps Download
300 Mbps Upload
Increase your broadband speed and productivity with our Ultra-Fast broadband!
▶ Do more online at the same time.
▶ Work, play, stream and download without waiting around!
▶ Free 24/7 business technical support from our local, friendly team.
Primo Ultra-Fast Fibre is available throughout Aotearoa New Zealand
250GB of data
Average Peak Time Speeds
300 Mbps Download
300 Mbps Upload
Unlimited data**
OPTIONAL WIRELESS BACKUP
300 Mbps Download
300 Mbps Upload
Unlimited data**
OPTIONAL WIRELESS BACKUP
Average Peak Time Speeds
856 Mbps Download
498 Mbps Upload
Advertised plans effective from 1st September 2022. All prices are the monthly charge in NZD and exclude GST.
Quoted speeds shown are estimated national peak time average speeds from the Commerce Commission’s Measuring Broadband New Zealand (MBNZ) report. Average download/upload speeds are at busiest times. You may experience a higher or lower speed than these averages. Factors such as the performance of your router, location of the server you’re connected to, time of use, the performance of your device and your in-home WiFi setup can impact the speeds experienced. See connection performance below.
Business continuity wireless backup subject to signal testing and only available within Primo's wireless coverage area.
Our Standard Terms and Conditions (STC's) apply to all services supplied by Primo and therefore once supplied, are agreed to by the Customer (you).
** GoMassive Business unlimited plans have a fair use policy, please see our Terms and Conditions for more information.
Our multi-skilled team can offer you a range of custom or out of the box solutions to enable you to make the most of our business communication tools. Contact us to see how we can help your business.
Router included*
Early disconnection fee of $299 (ex GST) applies - moving business? Contact our helpdesk for further information about reconnecting
Router included with $5/month rental fee
For your guide to the Tuatahi First Fibre installation process click here or Chorus installation click here.
Primo provides free technical and fault finding support for all Primo gear, however where a fault is found to have been caused by the customer, and/or a technician is called to site, we reserve the right to charge for the call out and any equipment replaced.
Router courier fee $20 or picked up from our office.
*when contract ends, router rental of $5/month applies
______
For Taranaki Businesses, your Primo unlimited Ultra-Fast Fibre plan includes our wireless backup service, for a one off install cost you get two services each month for the price of one!
A large portion of business is done online, so any downtime leads to lost sales, decreased productivity and damage to your reputation. Loss of connectivity is a serious threat to your business. The solution to a loss of connectivity is a backup up wireless connection.
The process is quite simple and straightforward. Alongside your Fibre connection our own technicians will conduct a site survey to determine the best location for our equipment. Ideally, this location is protected, yet accessible if needed, and has the best signal availability. From there, the equipment is installed and plugged into a router that is configured to handle the failover.
So, if the fibre connection goes down, the wireless connection comes up on an as-needed basis.
And, if your fibre installation is delayed for any reason we can get you up and running over the wireless connection faster!
*Subject to signal testing and Primo's wireless coverage area. Install costs are based on line of sight to our current towers and additional setup costs may occur if a pole, or extra cable, etc is needed to raise the antenna to achieve line of sight.
We supply and manage business grade routers to improve connection management ensuring a consistent service experience for your business.
Business customers also receive priority technical support as well as access to our afterhours emergency fault service.
We are available by phone during our business hours; which are 9am - 5:30pm weekdays.
You can also contact us by email 24/7, 365 days a year.
Business After Hours
We provide a free emergency business after hours calling service. This service is only free to customers paying for business or corporate plans*.
Selecting this option on our 0800 123 774 phone service will direct you to an on call technician.
IF YOU ARE NOT A BUSINESS PLAN CUSTOMER AND CONTINUE WITH THIS OPTION YOU WILL BE CHARGED $99.
*For avoidance of any doubt, the emergency after hours calling service is not free to 'businesses' who pay for a residential plan.
By using direct point to point links such as dark fibre and/or wireless to connect offices, sites and farm buildings, business can run one network in multiple locations. More advanced options like Layer 2 Tunneling or Layer 3 Fabric can be designed and implemented by our Network Engineers and tailored to your requirements.
Business connections also come with one free static IPv4 allowing for hosting of services such as email servers and VPN concentrators. Additional IP addresses are available to allow you to host more of these services.
We can advise on, design, install and manage your internal Wi-Fi networks that are customized to the building and your business’ needs, maximizing coverage for your staff and guests
You can get rid of your copper phone lines altogether and move to our Primo Phone service for only $15.00 (incl GST) per month per line - click here for more info.
We also do PABX systems - talk to us about upgrading your systems and the long term savings you can make.
On our capped 250GB data plans we don't slow you down when you reach your data cap, it's always Ultra-Fast and we have a super low over usage cost of only $1.00 per GB (incl GST).
Plan changes can be requested at any time, and take effect on 1st of the month.
A plan change between the 300/300 250GB and 300/300 unlimited plan is Free. Changes requiring a speed change incur a $75 (excl GST) change fee, or sign a new contract and it's free.
All equipment supplied to you during the installation remains either the property of PrimoWireless Ltd or the Local Fibre Company (LFC).
The router supplied remains the property of Primo. Primo will manage the router, and configuration changes can only be performed by Primo. Primo will supply a replacement if your router fails unless you are found to be at fault, in which case you will be charged for the replacement.
A $199 (excl GST) charge will be added to your final account if your router is not returned within 14 days should you choose to disconnect from Primo.
Actual user speeds will vary and are affected by various factors including the hardware and software used, number of devices, time of day, and where the data is coming from.
In order to get the best performance out of your Primo Fibre connection, we recommend;
Technical Support: helpdesk@primo.nz
Physical Address: 123 Molesworth Street, New Plymouth, 4312
Postal Address: PO Box 6, Inglewood, 4347
Our normal office hours are:
9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)