Primo - Your Broadband Specialists - Primo Phone

Is there someone in your household that is at particular risk of requiring 111 emergency services?

Before setting up a Primo voice service talk to us about what to do in a power outage. 
For more information about the Commerce Commission 111 Contact Code read here.

Primo Phone

Primo Phone is a product based on VoIP (Voice over IP) technology and runs over your Primo internet connection, it is a great alternative solution for that expensive and noisy traditional copper 'land line'.

You don't need a special phone to operate VoIP, but you will need a Primo Fritzbox router* which is included with your internet connection, your phone handset plugs directly into the router.

If you don't have a phone number to transfer, we can randomly generate one for you for free! 

Primo phone may not be suitable for everyone as there are some limitations.  For medical alarms, EFTPOS or monitored building alarms talk to your provider before changing.  Internet connections require power. In the event of a power failure, these services along with your Primo phone (including cordless powered phones) will not be available, including access to emergency services.  See information regarding 111 Code above.

*If you have an older router and want to add a phone, you could purchase an ATA for $150.  Please note 0900 numbers are not supported, remember to add your area calling code for local calls, your details will not be published in the phone book unless you want them to be, tell us here.

Primo Phone

120 mins of FREE national calls

2000 mins of FREE local calls

Caller ID,

Call Waiting, Call Diversion,

Voicemail & More


Toll Call Rates

Because our phone uses the internet we have really cheap toll calls both national and international.

Download a list of toll call rates below...

Keep your Number

We are able to port your current phone number over so that when you switch from your current provider you won't have to change anything or tell anyone!

$25* transfer fee

Contact Primo

Technical Support:

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Contact form

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)

After Hours Helpdesk Support

Feedback and Concerns