Primo - Your Broadband Specialists - Fibre / VDSL

Residential Ultra-Fast Fibre Plans

Increase your broadband speed and productivity with our Ultra-Fast broadband!

Do more online at the same time.
Work, play, stream and download without waiting around!
Free technical support from our local, friendly team.

Primo Ultra-Fast Fibre is available throughout Aotearoa New Zealand

We provide a router and will connect you for FREE with all new 24 month signups!

PLUS! All residential fibre plans come bundled with a Free VoIP line!

Click Here
Or Call Us
0800 123 774
to get connected
to Primo!



250GB data

100/20 FIBRE

70/10 VDSL




Unlimited data**

100/20 FIBRE

70/10 VDSL




Unlimited data**

300Mbps download

100Mbps upload




Unlimited data**

700-900Mbps download*

500Mbps upload


Advertised plans effective from 1st May 2020.

All prices are the monthly charge in NZD and include GST. Terms and conditions apply and can be downloaded from here.

Quoted speeds are "peak" speeds and are not guaranteed. Actual speeds will depend on factors such as time of day, location, internet congestion etc. The service is best-effort.

MAX/500 customers should see between 700Mbps-900Mbps download speeds on a speed test, although some connections may achieve even better speeds than this (see also Connection Performance below).

Our Standard Terms and Conditions (STC's) apply to all services supplied by Primo and therefore once supplied, are agreed to by the Customer (you).

** Unlimited plans have a fair use policy, please see our Terms and Conditions for more information.

  • Key Benefits of Fibre and VDSL Open or Close
    • We provide the router and will connect you for FREE with all new 24 month signups!
    • Fibre broadband connections are high quality with a low latency
    • You get speed, performance, and reliability all rolled into one service.
    • Improved Wide Area Network (WAN) connectivity across multiple sites.
    • Improved information sharing, and tools across multiple sites.
    • Cloud computing and Software as a Service (SaaS) applications.
    • IP telephony to deliver improved integration of voice communications.
    • High definition video conferencing across multiple sites/companies.
  • Installation Cost Open or Close
    • Free connection with 24 month contract

    Router included*
    Early disconnection fee of $299 applies - moving house? Contact our helpdesk for further information about reconnecting

    • Connection with no contract - $299.00

    Router included with $5/month rental fee


    For your three step guide to the UltraFast Fibre installation proccess click here

    Primo provides free technical and fault finding support for all Primo gear, however where a fault is found to have been caused by the customer, and/or a technician is called to site, we reserve the right to charge for the call out and any equipment replaced.

    Router courier fee $15 or picked up from our office.

    *when contract ends, router rental of $5/month applies

  • The Equipment Open or Close

    All equipment supplied to you during the installation remains either the property of PrimoWireless Ltd or Ultra-Fast Fibre Ltd.

    The router supplied remains the property of PrimoWireless.  Primo will manage the router, and configuration changes can only be performed by Primo.  Primo will supply a replacement if your router fails unless you are found to be at fault, in which case you will be charged for the replacement.

    A $199 charge will be added to your final account if your router is not returned within 14 days should you choose to disconnect from Primo.

  • Primo Phone Lines Open or Close

    Residential fibre and VDSL plans all come bundled with one free VoIP phone line.

    Includes 2000 local and 120 national calling minutes, caller ID, call waiting and voicemail.

    Low calling charges for mobile and international calls – Take a look here for toll rates (PDF)

  • Plan changes Open or Close

    Plan changes can be requested at any time and take effect on 1st of the month.

    A Plan change from the 100GB to 100/20 unlimited plan is Free. Changing speed to or from 100/20 plans is $75 (excl GST) or sign a new contract and it's free.

  • Connection Performance Open or Close

    Actual user speeds will vary and are affected by various factors including the hardware and software used, number of devices, time of day, and where the data is coming from.

    In order to get the best performance out of your Primo Fibre connection, we recommend;

    • A quality modem that is capable of supporting ultrafast speeds, such as the Fritzbox provided by Primo for fibre connections.
    • A high-spec laptop or PC, running the latest operating system with all drivers up to date.
    • For optimum speeds cabling directly to your modem with an ethernet cable is better than Wi-Fi, which can have a large impact on speed.
  • Over Usage Open or Close

    On capped plans we don't slow you down when you reach your data cap, it's always ultra-fast and we have a super low over usage cost of only $1.00 per GB (incl GST).

  • Technical Support Open or Close

    Technical support is available by phone during our business hours; which are 9am - 5:30pm weekdays .

    An online contact form is available here

    You can also contact us by email 24/7, 365 days a year.

Contact Primo

Technical Support:

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Contact form

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)

After Hours Helpdesk Support

Feedback and Concerns