Primo - Your Broadband Specialists - Fibre

Residential Ultra-Fast Fibre Plans

Increase your broadband speed and productivity with our Ultra-Fast broadband!

Do more online at the same time.
Work, play, stream and download without waiting around!
Free technical support from our local, friendly team.

Primo Ultra-Fast Fibre is available throughout Aotearoa New Zealand

We provide a router and will connect you for FREE with all new 12 month signups!

Click Here
Or Call Us
0800 123 774
to get connected
to Primo!

Go250 RESIDENTIAL
FIBRE

250GB

250GB data

Average Peak Time Speeds
313 Mbps Download
109 Mbps Upload

$79

GoMassive 300
FIBRE

Unlimited

Unlimited data**

Average Peak Time Speeds
313 Mbps Download
109 Mbps Upload

$89

GoMassive MAX
FIBRE

Unlimited

Unlimited data**

Average Peak Time Speeds
856 Mbps Download
498 Mbps Upload

$109

Advertised plans effective from 1st September 2022.

All prices are the monthly charge in NZD and include GST. Terms and conditions apply and can be downloaded from here.

Quoted speeds shown are estimated national peak time average speeds from the Commerce Commission’s Measuring Broadband New Zealand (MBNZ) report.  Average download/upload speeds are at busiest times. You may experience a higher or lower speed than these averages. Factors such as the performance of your router, location of the server you’re connected to, time of use, the performance of your device and your in-home WiFi setup can impact the speeds experienced.​  See connection performance below.

Our Standard Terms and Conditions (STC's) apply to all services supplied by Primo and therefore once supplied, are agreed to by the Customer (you).

** Unlimited plans have a fair use policy, please see our Terms and Conditions for more information.

  • Key Benefits of Fibre Open or Close
    • We provide the router and will connect you for FREE with all new 12 month signups!
    • Fibre broadband connections are high quality with a low latency
    • You get speed, performance, and reliability all rolled into one service.
    • Improved Wide Area Network (WAN) connectivity across multiple sites.
    • Improved information sharing, and tools across multiple sites.
    • Cloud computing and Software as a Service (SaaS) applications.
    • IP telephony to deliver improved integration of voice communications.
    • High definition video conferencing across multiple sites/companies.
  • Installation Cost Open or Close
    • Free connection with 12 month contract

    Router included*
    Early disconnection fee of $299 applies - moving house? Contact our helpdesk for further information about reconnecting

    • Connection with no contract - $299.00

    Router included with $5/month rental fee

    For your guide to the Tuatahi First Fibre installation process click here or Chorus installation click here.

    Primo provides free technical and fault finding support for all Primo gear, however where a fault is found to have been caused by the customer, and/or a technician is called to site, we reserve the right to charge for the call out and any equipment replaced.

    Router courier fee $15 or picked up from our office.

    *when contract ends, router rental of $5/month applies

  • The Equipment Open or Close

    All equipment supplied to you during the installation remains either the property of PrimoWireless Ltd or the Local Fibre Company (LFC).

    The router supplied remains the property of Primo.  Primo will manage the router, and configuration changes can only be performed by Primo.  Primo will supply a replacement if your router fails unless you are found to be at fault, in which case you will be charged for the replacement.

    A $199 charge will be added to your final account if your router is not returned within 14 days should you choose to disconnect from Primo.

  • Primo Phone Lines Open or Close

    You can get rid of your copper phone lines altogether and move to our Primo Phone service for only $10.00 (incl GST) per month per line - click here for more info.

    Includes 2000 local and 120 national calling minutes, caller ID, call waiting and voicemail.

    Low calling charges for mobile and international calls – Take a look here for toll rates (PDF)

  • Plan changes Open or Close

    Plan changes can be requested at any time and take effect on 1st of the month.

    A plan change from the 300/100 250GB to 300/100 unlimited plan is Free. Changes requiring a speed change incur a $75 (excl GST) change fee, or sign a new contract and it's free.

  • Connection Performance Open or Close

    Actual user speeds will vary and are affected by various factors including the hardware and software used, number of devices, time of day, and where the data is coming from.

    In order to get the best performance out of your Primo Fibre connection, we recommend;

    • A quality modem that is capable of supporting ultrafast speeds, such as the Fritzbox provided by Primo for fibre connections.
    • A high-spec laptop or PC, running the latest operating system with all drivers up to date.
    • For optimum speeds cabling directly to your modem with an ethernet cable is better than Wi-Fi, which can have a large impact on speed.
  • Over Usage Open or Close

    On our capped 250GB plan we don't slow you down when you reach your data cap, it's always ultra-fast and we have a super low over usage cost of only $1.00 per GB (incl GST).

  • Technical Support Open or Close

    Technical support is available by phone during our business hours; which are 9am - 5:30pm weekdays .

    An online contact form is available here

    You can also contact us by email 24/7, 365 days a year.


Contact Primo

Technical Support: helpdesk@primo.nz

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Contact form

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)

After Hours Helpdesk Support

Feedback and Concerns