Primo - Your Broadband Specialists - Rural Wireless

Rural Residential Wireless

Struggling to get a fast, reliable, broadband connection just because you live out of town?

We've built our own network from the ground up, to help give rural Taranaki homes access to faster wireless broadband. 

Check out our network coverage map and if you're not in our current coverage area then please contact us to register your interest.

With a range of data plans to suit your needs, rural wireless by Primo will help banish your internet struggles for good! 

Rural Wireless business plans are available with basic business level support for an additional $20 per month (GST incl) Click here for more details.

Call us on
0800 123 774
to get connected
to Primo!

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100GB of data

+/- 50 Mbps





250GB of data

+/- 50 Mbps





500GB of data

+/- 50 Mbps





Unlimited GB of data

+/- 50 Mbps 



Advertised plans effective from 1st April 2020 with all new 24 month contracts. (installation fee of $299 for no contract).

All prices are the monthly charge and include GST.

Quoted speeds are "peak" speeds and are not guaranteed. Actual speeds will depend on factors such as time of day, location, internet congestion and line-of-site, etc. The service is best-effort. 

Free Off Peak Data is from 11pm to 8am - save your data cap and use the Free Off Peak for those important computer updates, downloading videos and music etc

Our Standard Terms and Conditions (STC's) apply to all services supplied by Primo and therefore once supplied, are agreed to by the Customer (you).

  • Key Benefits of Residential Rural Wireless Open or Close


    • Data packs are available on all of our Residential Wireless plans.
    • Primo Rural Residential Wireless links are high quality with a low latency.
    • You get speed, performance, and reliability all rolled into one service.



  • Installation costs Open or Close
    • Free connection with 24 month contract

    Router included*
    Early disconnection fee of $299 applies - moving house? See below

    • Connection with no contract - $299.00 (incl GST)

    Router included with $5/month rental fee


    Wireless install costs are based on line of sight to our current towers and may incur additional setup costs, take a look at our Rural Wireless and RBI installation info page for more details on our process.

    Primo provides free technical and fault finding support for all Primo gear, however where a fault is found to have been caused by the customer, and/or a technician is called to site, we reserve the right to charge for the call out and any equipment replaced.

    All connections must be plugged into a surge protection board - if you do not have one, our technician can supply one at install for $25.

    Optional - stay connected during a local power cut, install a UPS (Uninterrupted Power Supply - battery backup) - find out more here.

    Router courier fee $20 or picked up from our office.

    *when contract ends, router rental of $5/month applies

  • Moving House? Open or Close

    In most cases we can transfer your current contract to your new premises for $99, or take on a new 24 month contract for free.  Some conditions do apply, so it is best to talk with our helpdesk team.  If you are currently on contract, any exit fees are usually waived when transferring existing contracts or taking on a new 24 month contract, 30 day's notice will still apply while services are changed over.

    Moving out of Taranaki? Have a chat to our team, we may still be able to connect you!

    You can register a house move using this form. We will create the job, do the signal testing and then be in touch closer to the time and book the install - easy!

  • Plan Changes Open or Close

    Plan changes can be requested at any time, and take effect on 1st of the month. Changing the data on your plan is free.

  • Primo Phone Lines Open or Close

    You can get rid of your copper phone lines all-together and move to our Primo Phone service for only $10.00 (incl GST) per month per line - click here for more info. 

  • Multiple PC’s / Wireless Router Open or Close

    If you want to connect more than one device then an indoor wireless router will be required. 

    Primo provides a router free with your connection and it comes fully pre-configured with your user details and passwords. Configuration changes can only be performed by Primo.  Primo will supply a replacement if your router fails unless you are found to be at fault, in which case you will be charged for the replacement. Talk to us about specialised routers, POA.

    A $199 charge will be added to your final account and will be credited back when your router is returned within 14 days should you choose to disconnect from Primo.

  • Over Usage Open or Close

    Full Speed Plans won't be slowed down when you reach your data cap, its always full speed and our advertised plans have a low over usage cost of only $1.00 (incl GST) per GB.

    Our capped plans will be slowed down when you reach your data cap, there are no over use costs.  To speed up again you can purchase a Data Pack.

  • Data Packs Open or Close

    Need extra Data?  Data packs are available online 24/7 for purchase via the Primo Portal.

    You can get another 20GB for $20.00, 30GB for $30.00 or 40GB for $40.00 (all incl GST).

    Data pack data now rolls over from month to month until used up. It expires six months after purchase. 

  • The Equipment Open or Close

    All equipment supplied to you during the installation remains the property of PrimoWireless Ltd (Primo).

    Primo gear supplied may be pre-loved, this is our way to reduce, reuse and recycle.

  • Technical Support Open or Close

    Technical support is available by phone during our business hours; which are 9am - 5:30pm weekdays.

    You can also contact us by email 24/7, 365 days a year. 

Contact Primo

Technical Support:

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Contact form

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)

After Hours Helpdesk Support

Feedback and Concerns