Dan is a seasoned professional with a diverse background and a passion for excellence.
From his humble beginnings at New Plymouth Boy’s High School to his varied career journey, Dan has honed his skills as a jack of all trades.
Having worked in diverse roles including car valet, plastering, farming, exterior house painter, and yacht painter, Dan’s career path has been anything but ordinary. His expertise in gib fixing/stopping stands out among his many talents, showcasing his commitment to perfection in every task.
Beyond his professional achievements, Dan is an avid outdoors-man who enjoys fishing, hunting, and spending quality time with friends and family.
Now, as a valued member of the Site Team, having joined us in 2024, Dan brings his wealth of experience and passion for excellence to his role. We love having him as part of our Primo whānau.
▶ Early disconnection fee applies – this is the monthly plan x the number of months remaining on the contract which includes the 30 day notice period^
Subsidised installation with no contract – $149
▶ Router included with $5/month rental fee*
▶ Early disconnection fee applies – this is the monthly plan x the number of months remaining on the contract which includes the 30 day notice period^
Installation with no contract – install $POA
▶ Router included with $5/month rental fee
▶ No early disconnection fees apply, 30 days notice required.
Moving in to a property where Primo Fibre has already been installed?
Connection with standard 12 month contract – FREE
▶ Router included*
▶ Early disconnection fee of $149 applies with 30 days notice required
Connection with no contract $149
▶ Router included with $5/month rental fee
▶ No early disconnection fees apply, requires 30 days notice
Primo provides free technical and fault finding support for all Primo gear, however where a fault is found to have been caused by the customer, and/or a technician is called to site, we reserve the right to charge for the call out and any equipment replaced.
*when the contract ends, router rental of $5/month applies, can resign with standard 12 month contract. Router courier fee $20 or picked up from our office
^The option to transfer your contract when moving house is unavailable for Fibre installation contracts.
Properties in Phases 1 and 2 are fibre ready. Contact us to book your install and provide consent for the works to be completed.
Residents in the Phase 3 fibre build area will receive information from us in due course, letting them know about the fibre build, the timeframe and how to register for their own fibre installation.
Our contractor, Subterrain Drilling, will use, where they can, existing underground pipes. They may need to dig or drill along the street to install ducting which we use to blow the fibre through to connect your property. This work also involves installing roadside cabinets.
Laying fibre from your street boundary to your house.
Once you have registered and signed the Build Consent form, your install job is given to Subterrain Drilling. Standard install costs are covered by Primo except where you may have a long driveway (more than 100m) or want a secondary connections, in these cases a quote will be provided to you for the work.
Suberrain will contact you when they are about to do the work. You don’t need to be home, but it is preferable that you are. If you aren’t they will need to reach you by phone so they can then discuss the install plan with you. They will be installing underground either by directional drilling or digging a small trench. Many properties have existing telecommunications ducting which they will try to use if available.
An External Termination Point (ETP) is installed to the outside of your house, at the closest point to the road and the street boundary entry point.
This can sometimes be a messy business, and they’ll do their best to clean up after themselves. Please note that full reinstatement of your property is not likely to be done on the same day, they will come back to do it. Properties are usually grouped on the same street ie those that need grass seeded, or concrete etc.
Getting your Fibre connection online.
The last stages to get you connected involve our Primo technicians. The External Termination Point (ETP) houses the Optical Network Terminal (ONT) and the internal router placement.
First, they will blow the fibre from our cabinet to your ETP using compressed air, you will not need to be home when this is done.
Secondly, we will need to do the internal cabling from the ONT to the point inside your house where your router will be located. Depending on how your house is built, cabling will either be run under the floor or in the ceiling. You will need to be home for this, and we will schedule an appointment with you. Your Primo router will be set up at this visit, and our technicians will test the fibre service to ensure it’s up and running.
If you are an existing wireless customer with Primo, we will also remove our radio from your roof. Note, that these stages may or may not be done on the same day.
To download more information on the installation process, including some photos, Click here for a PDF
Being able to contact all its people, all the time, is vital at The Retreat, the safe house for mental wellness based in Omata, outside of New Plymouth.
And now that it is opening a centre in the heart of the city, communications are even more important.
That’s where broadband and service provider Primo has stepped in to lend a hand. It’s put in place a software-based phone exchange system that allows the staff, volunteers, residents and whānau associated with The Retreat to keep in contact with a minimum of fuss and a maximum of ease.
Jamie Allen says when he and wife Suzy started The Retreat, all the calls were handled with an old physical PBX he bought off Trade Me. But Waimanako/The Hope Centre in the Metro Complex is a much bigger piece of real estate and when it is fully operational in November it will have offices, a café, administration rooms and meeting spaces.
Jamie says he was talking with Callum Glennie, the Business Concierge at New Plymouth’s Primo, about how they could manage all the calls and direct them to the right person, day or night, at whatever location.
“I thought that might go in the too-hard basket, but nope! It was totally manageable,” Jamie says.
Callum says cloud-based PBX systems are the quickest, most convenient way to manage calls. They can be re-routed with just a mouse click on a screen, messages can be checked from anywhere, and any number of calls can be managed with no need for any hardware.
Well, apart from the internet cabling which has to go to those phones that need it, Jamie says.
“And that got down to the nuts and bolts on the day that Callum and I were in the guts of the premises here, running the cabling and putting the wiring in and going through the crawl spaces doing the install. It was inspiring to see that people would care that much to put that much grunt in. It was amazing!”
“Now we can direct incoming calls to anyone at either location, and this includes our volunteer team of nearly a hundred people who are rostered on at different times. We can have it simultaneously ringing across two sites or ever more than that. And managing the voicemail services is brilliant.”
Jamie says Primo has always been there for The Retreat. From its earliest days the company helped get quality internet links to the Retreat’s Omata location, even building a tower for the wireless internet connection.
Such links are vital for the people and their families who are staying at The Retreat as they recover and regroup and renew themselves, he says.
Jamie and Suzy Allen at the Metro Complex which is at the site of Waimanako/The Hope Centre in New Plymouth.
Having the PBX system fully sponsored by Primo is the icing on the cake.
Callum says Primo can set up a cloud-based system very quickly.
“This one is based on the Hero VOIP platform … it’s such a powerful product and it is now even easier than ever to set up multiple phones, desktop or cordless, just about however the customer likes.
“Probably the toughest thing is getting the connections in where they’re needed for the wired-in phones. There are cordless phone options but if you’re sitting at a desk, it’s usually better to have a desk phone because they can’t go walkabout. That sometimes is what happens in workshops, but then again cordless ones are really handy in a place like a restaurant.”
The cost of running the system depends on the number of lines and phone numbers.
“Phone numbers are $15 a month, and if you do things like cellphone calls and overseas calls there’s charges for those, but the cloud PBX itself is free.”
As well as being flexible, it is possible to back it all up if the Internet decides to die by forwarding calls to a cellphone during an outage.
“Primo can offer plenty of suggestions to help people to tweak their VOIP system to make it better.
For more information about The Retreat and its services go to:
CEO, Stephen Hopkinson, tells us why the team at Taranaki Veterinary Centres like Primo
“Primo helped us to connect our five Vet centres (in Stratford, Hawera, Manaia, Patea, Waverley) to their ultrafast and wireless broadband services. So now we can run our businesses wherever we are in the region.
They also connected our Hawera office to their back-up redundancy service, so when ultrafast fibre was cut, our wireless back up automatically kicked in. We were able to carry on working as normal which was fantastic! Their advice on how to set up our internet connection was bang on and tailored for our business’ needs.”
“Having a local service provider also means if things go wrong, they’ll come down and help and their friendly technical team are just a phone call away. We recommend them to any local business – especially those with multiple sites like ours.”
IT Consultant Rob McEwan tells us why the team at Baker Tilly Staples Rodway like Primo.
Rob McEwan runs the extremely busy IT Consulting Division for Baker Tilly Staples Rodway in Taranaki. His team look after many businesses throughout Taranaki, to ensure they have the right IT products and services to help their business run as effectively as possible. And when it comes to choosing an internet service provider, Rob recommends Primo to his clients every time.
“Having fast, reliable broadband is essential for every business today, which is why we recommend Primo to our customers. We use Primo ourselves and not only is their service great, but because they have a redundancy, or back up feature, we also don’t have to worry about our internet going down.”
We believe every business in Taranaki should invest in an internet redundancy. So if you can’t afford downtime, then we recommend that you talk to Primo.”
– Rob McEwan, Director Business Computing Services, Baker Tilly Staples Rodway.
Head Chef and Business Owner of Okurukuru Restaurant, Sohnke Danger, tells us why he likes Primo.
Two years ago experienced Taranaki Chef Sohnke Danger had Primo’s wireless broadband installed for at his home in Okato. He’d tried other internet service providers before, however they didn’t specialise in rural braodband and the connection was slow and often didn’t work in bad weather. Primo helped him to banish these problems and Danger quickly became a fan.
When he acquired Okurukuru Restaurant, Danger didn’t hestitate to call in the Primo team to connect the business to faster broadband.
“Having fast, reliable broadband is crucial to our business. We host a lot of conferences and our customers expect us to provide them with the latest technology and equipment as well as superior service”
– Head Chef and Business Owner of Okurukuru Restaurant, Sohnke Danger
Superior service is vital to the success of Okurukuru Restaurant and Danger believes that Primo provides the best customer service in Taranaki.
In our industry, service is very important to us and we like that it’s important to PrimoWireless too. With Primo we get fantastic service, from local people who care. Getting broadband to this building wasn’t easy, however Matt and his team found a way. And while there’s never been any problems, we know we can call Matt in the team up if anything went wrong and they’d be here to fix it in an instant.
Okurukuru Restaurant is open for lunch and dinner on weekdays. To make a booking or find out more about Okurukuru, please visit their website.
Tarata Sheep Farmer Bryan Hocken tell us why he switched to Primo
Running a farm in a remote part of Taranaki has its challenges. And getting access to fast and affordable internet services is one of them. Many farmers have simply given up the fight and have either accepted the fact that they will pull their hair out when trying to use their slow dial up services or have done away with the internet all together, which leaves them feeling even more isolated.
However as Bryan discovered, Taranaki farmers can now access faster and more reliable wireless internet services, thanks to Primo. Primo have built their own wireless network, which nearly goes right around the mountain and enables farmers in remote parts of Taranaki to access better internet services.
“Our internet used to be far too slow and expensive so we got in touch with Primo to see if they could do something about it,” says Bryan. “Primo erected a satellite on our farm, which now services 20 other Tarata farmers, so we’re all much better off.”
“Primo helped us to get faster broadband at a better price. These buggers won’t pull the wool over your eyes! Managing the business side of my farm is now more efficient, magic and really reliable regardless of the weather.”
– Bryan Hocken, Tarata Sheep Farmer and local character.
These Promotion or Competition Rules (‘the Rules’) apply to all Primo Promotions or Competitions (collectively ‘the Promotion’) conducted by means of any medium – radio, television, print, online, in store or telephone. The Rules may change from time to time.
If a particular Promotion has specific rules or terms those specific rules or terms will apply if there is any inconsistency with the rules.
Unless otherwise stated in the abovementioned specific rules or terms, registration, entry, or vote is limited to 1 per person. Where multiple registrations, entries or votes are acceptable, each must be made separately.
Entry into the Promotion is deemed to be acceptance of the Rules and confirmation that the entrant has the necessary authority (for example from the bill payer or owner of a telephone) to enter the Promotion.
The Promotion is open to Taranaki Residents only. Disqualified Participants may not enter in the promotion.
Primo reserves the right to exclude any person from participating in the Promotion on reasonable grounds.
Primo reserves the right to refuse to award any prize to an entrant who they decide (in its sole discretion) has violated the rules, gained unfair advantage in participating in the promotion or won using fraudulent means.
By participating, entrants grant Primo exclusive permission to use their names, characters, photographs, voices and likeness in connection with the Promotion and for future promotion and marketing purposes and waive any claims to royalty, right or remuneration for such use.
All entrant personal details must be valid and up to date and will be held by Primo and may be used for the purpose of the Promotion and for future promotion and marketing purposes in accordance with Primo’s Privacy Policy, unless otherwise directed by entrants at the time of entry.
When submitting entry via text, the telephone number from which the entry was made will be stored in a database. The participant has a two-business-day period from the time of entry to request removal from the database. If no request is made it is deemed acceptance that the information can be used at the discretion of Primo and/or any other company associated with the promotion.
Personal information provided at the time of entry is presumed to be true and, in the case of text or email notification – active, through to and beyond the date of the Promotion’s completion.
Where the Promotion involves texting, the following apply:
a. Any form of automated text message is invalid
b. Primo takes no responsibility for text costs incurred after the Promotion has closed as stipulated in the Promotion Terms and Conditions.
Definitions
The ‘Promoter’ is PrimoWireless Ltd, trading as Primo.
‘Disqualified Participants’ are:
(a) all Primo employees, all employees of participating sponsors or promoters and/or design, advertising agencies and their immediate families.
(b) all people under the age of 18 years where the prize incorporates air travel, alcohol or any other element which would be illegal to supply to a person under the age of 18 years.
(c) ‘Immediate families’ include spouses, Parents, Children, and Grandchildren whether by marriage, past marriages, remarriage, adoption, co-habitation, or other family extension.
a PDF copy of our standard terms and conditions for our competitions and promotions is available to view or download, by clicking here
Primo It Forward Terms and Conditions
Primo It Forward Terms
1. Primo has established the Primo It Forward Facebook page to accept and administer nominations for providing three (3) families free internet for a year. This is Primo’s small way of helping out families in need.
2. To be eligible for Primo It Forward a person(s) family must have been nominated by a third Party (i.e. cannot nominate themselves) via our online form. A family may be nominated multiple times.
3. We recognise that families come in all shapes and sizes and have very different needs. Primo It Forward is aimed at those with children of School or Early Childhood Education age and where providing free internet is going to make a significant difference to their lives.
4. Primo is Taranaki’s locally owned and operated Internet Service Provider so the nominated family must also reside in Taranaki (the coverage area as determined by Primo).
5. Primo It Forward consists of;
A 12-month broadband connection
the type of connection and plan required will be determined in order of the following by the location of the family home.
Wireless Unlimited
UFB Starter 50/10 Unlimited
VDSL unlimited
FWA Urban/rural unlimited
the 12 month period will start when the connection becomes ready for service.
at the conclusion of 12 months the family may choose to disconnect and no disconnection fees apply; or continue on the same comparable plan at 50% of the advertised monthly plan charges for a further 12 months.
if the family moves house during the first 12 month period;
Primo will cover the connection/reconnection costs of one move within Taranaki. Note: Continuation of the free connection cannot be guaranteed as it will be subject to the new location.
if moving out of Taranaki the connection may be terminated and is determined if UFB or VDSL is available.
Home phone lines are not included.
Free installation including wireless router – these remain the property of Primo
Capped plans – when data limit is exceeded the speed is slowed down.
6. Nomination dates are advertised on our Primo It Forward Facebook page. Chosen families will be contacted within two weeks of closing.
7. The Judge’s determination of the chosen families will be final and no correspondence will be entered into.
8. Primo It Forward cannot be refunded or exchanged for cash.
9. Only the nominated person(s) and their family can receive the free connection.
10. By accepting the Primo It Forward internet connection the chosen families give Primo exclusive permission to use their names and photographs in connection with Primo it Forward, now and in the future for promotion and marketing purposes and waive any claims to royalty, right or remuneration for such use. At Primo we respect the right to privacy, so if you would like us to keep your personal information confidential, then please let us know immediately upon entering into any agreement with us.
11. Primo it Forward must be claimed no later than 1 month after the announcement. If not claimed then the Judge’s will determine another family to take their place.
12. All standard Primo and competition terms and conditions apply.
1. SuperGold Card 10% discount applies only to the standard advertised monthly plan charges for a 12 or 24 month residential broadband plan.
2. The offer excludes Fibre Starter plans, and does not apply when bundling Primo mobile with broadband.
3. This discount cannot be used in conjunction with any other current Primo offer, such as Connect-a-mate or if made through one of our business partners.
4. The offer is available to all current or new customers who hold a SuperGold Card. To take advantage of this offer you must present your SuperGold Card in person at our office, or scan and email to helpdesk@primo.nz
5. All standard Primo terms and conditions apply.
6. Offer is available until further notice, at the discretion of Primo.
Connect-a-Mate Terms and Conditions
Primo Connect-a-Mate
Simply get your Mates to sign up to Primo and once connected, we’ll add a $50 credit on both of your accounts.
It’s that easy – and there is no limit to the number of Mates you can refer.
1. We will credit your account with a $50 credit if you (the ‘referrer’) refer a new customer (the referred Mate’) to join Primo, there is no limit to the number of Mates you can refer, however we will only credit you if:
the referred Mate is eligible to join and use the Primo Service based on coverage and availability; and
the referred Mate is not already a customer of and has never been a customer of Primo; and
the referred Mate quotes your Primo username during our sign up process over the phone; and
your account has been active throughout the 30 days when the referred mates account is activated; and
the referred Mates plan has been active for at least 30 days.
2. We reserve the right to deduct any account credits credited in relation to a referral if we, at any time, discover that any condition in clause 1 above has not been met.
3. You acknowledge that you can’t sign up to Primo Service on behalf of another individual.
4. We reserve the right to deduct from your account any credits credited to you in relation to a referral if the referred account is cancelled by us or by the referred Mate within 30 days of the date of the referred Mate joining.
5. You must not make any misleading statements about the Primo Service, or misrepresent to the person you refer.
6. There could be a few reasons why you have not received the $50 credit:
if your Mate did not quote your username when they signed up to Primo. This cannot be rectified, as we have no record to show that you referred them. It is your responsibility to ensure that the people you refer give us your username correctly when they sign up to Primo.
if your account has been suspended within the 30 days after your Mate has joined Primo;
If your Mate’s Primo plan has not yet been active for 30 days;
7. The $50 credit is not redeemable for cash.
Mates-Rates Terms and Conditions
Mates-Rates
We will upgrade your plan to the PrimoMassive $99 offer if you (the ‘referrer’) refer a new customer (the referred Mate’) who joins Primo. The referred Mate is also eligible for the PrimoMassive $99 plan or a $50 account credit.
You (the ‘referrer’) can refer more than one mate to receive the special PrimoMassive $99 plan or $50 account credit.
The special PrimoMassive $99 plan is for 12 months. At the end of the 12 month term, the plan will revert to the current advertised retail price, unless the PrimoMassive $99 offer has been extended by Primo. Early termination charges will apply if ended early.
The PrimoMassive $99 plan will take effect from the first day of the next billing cycle after the activation of your mates account.
We will only upgrade you if:
the referred Mate is eligible to join and use the Primo Service based on coverage and availability; and
the referred Mate is not already a customer of Primo; and
the referred Mate gives us your details, like Primo Account number, name, address, or username during our sign up process (where applicable the Promo Code MATESRATES or PRIMOCONNECT); and
We reserve the right to overturn the upgrade in relation to a referral if we, at any time, discover that any condition in clause 5 above has not been met.
You acknowledge that you can’t sign up to a Primo Service on behalf of another individual.
You must not make any misleading statements about the Primo Service, or misrepresent Primo to the person you refer.
This special PrimoMassive $99 Mates Rates offer, cannot be used in conjunction with any other Primo promotional offers, including but not limited to $10 Mobile broadband bundle and SuperGold Card discounts.
Primo reserves the right to end this Mates Rates promotion at any time and without notice.
All standard Primo terms and conditions apply
There could be a few reasons why you have not received the PrimoMassive $99 Upgrade:
if your Mate did not give us enough details about you when they signed up to Primo. This cannot be rectified, as we have no record to show that you referred them. It is your responsibility to ensure that the people you refer give us your details correctly when they sign up to Primo.
if your account has been suspended within the 30 days after your Mate has joined Primo;
Primo School-Link Terms and Conditions
Primo School-Link
When a school family sign’s up to Primo and gets connected,
the family will receive a $50 credit on their account plus we will donate $50 to the school.
The more families that connect, the more money the school receives. It’s that easy!
‘School family’ loosely includes relatives of a child(ren) enrolled in your school.
We will donate $50 per school family connection to an account of the schools choosing, to be used by the school in any way it sees fit. The amount of donations is only limited by the number of school families of children enrolled at the school. Donations will be deposited monthly (end of calendar month), if:
the School family is eligible to join and use the Primo Service based on coverage and availability; and
the school family is signing up to any one of our superfast 24-month broadband connections. Current customers with a connection at the time of the offer are excluded from the promotion; and
the School family lets us know they are a family of your school when they first contact us, ie that they have seen our banner on your school newsletters.
We reserve the right not to donate in relation to a connection if we, discover that any condition in clause 1 above has not been met.
The Primo School-Link promotion is open for an initial period of three months, after which we may decide to end or continue for a further period.
Donations to be made for families who signed up during the promotion period and who may still be awaiting connection as at the end date will continue to be paid as per clause 1.
The School agrees that Primo reserves the right to use the Schools name and/or photos for marketing or promotional purposes. We would always come to you first and let you know what we were doing.
Primo would love to hear from you about how our donations have been used and that our support is acknowledged.
