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We don’t slow you down when you reach your data cap, its always full speed and we have allow over usage cost of only $1.00 (incl GST) per GB.

Business customers also receive priority technical support as well as access to our afterhours emergency fault service.

We are available by phone during our business hours; which are 9am – 5:30pm weekdays.

You can also contact us by email 24/7, 365 days a year.

Business After Hours

We provide a free emergency business after hours calling service.  This service is only free to customers paying for business or corporate plans*.

Selecting this option on our 0800 123 774 phone service will direct you to an on call technician.

IF YOU ARE NOT A BUSINESS PLAN CUSTOMER AND CONTINUE WITH THIS OPTION YOU WILL BE CHARGED $99.

*For avoidance of any doubt, the emergency after hours calling service is not free to ‘businesses’ who pay for a residential plan.

▶ All equipment supplied to you during the installation remains the property of PrimoWireless Ltd (Primo).

▶ Primo gear supplied may be pre-loved, this is our way to reduce, reuse and recycle.

If you want to connect more than one device then an indoor wireless router will be required.

Primo provides a router free with your connection and it comes fully pre-configured with your user details and passwords.  Configuration changes can only be performed by Primo.  Primo will supply a replacement if your router fails unless you are found to be at fault, in which case you will be charged for the replacement.  Talk to us about specialised routers, POA.

A $199 charge will be added to your final account and will be credited back when your router is returned within 14 days should you choose to disconnect from Primo.

Plan changes can be requested at any time, and take effect on 1st of the month. Changing the data on your plan is free.

You can get rid of your copper phone lines all-together and move to our Primo Phone service for only $10.00 (incl GST) per month per line – click here for more info.

We also do PABX systems – talk to us about upgrading your systems and the long term savings you can make.

Free connection with 24 month contract

▶ Router included

▶ Early disconnection fee of $299 applies

Connection with no contract – $299.00 (ex GST)

▶ Router included

Wireless install costs are based on line of sight to our current towers and may incur additional setup costs, take a look at our Rural Wireless and RBI installation info page for more details on our process.

Primo provides free technical and fault finding support for all Primo gear, however where a fault is found to have been caused by the customer, and/or a technician is called to site, we reserve the right to charge for the call out and any equipment replaced.

All connections must be plugged into a surge protection board – if you do not have one, our technician can supply one at install for $25.

Optional – stay connected during a local power cut, install a UPS (Uninterrupted Power Supply – battery backup) – find out more here.

Router courier fee $20 or picked up from our office.

Moving business? Contact our helpdesk for further information about reconnecting>/p>

▶ Primo Rural Business Wireless links are high quality with a low latency.

▶ You get speed, performance, and reliability all rolled into one service.

▶ Improved Wide Area Network (WAN) connectivity across multiple sites.

▶ Improved information sharing, and tools across multiple sites.

▶ Cloud computing and Software as a Service (SaaS) applications.

▶ IP telephony to deliver improved integration of voice communications.

▶ High definition video conferencing across multiple sites/companies.

▶ One free fixed/static IPv4 IP address for servers, VPN’s, etc.