Primo - Your Broadband Specialists - Connect-A-Mate



To make sure we credit the right account, your mate will need to give us the following information when they first make contact with us to connect:
Your Primo Username or Account Number (name and address will also suffice)

Tell your friends

You can share this with as many friends as you like!

Connecting is easy

To get your mates to connect to Primo Broadband, just call us on 0800 123 774.

T’s and C’s

*For the month of March 2024, Primo is doubling the value of our connect a mate offer!  For this limited time only, when a customer refers a mate, they both get $100 credit on their accounts.

Before you start telling all your friends, there's a few legal things which you should know:

1. We will credit your account with a $50 credit if you (the 'referrer') refer a new customer (the referred Mate') to join Primo for their Broadband, there is no limit to the number of Mates you can refer, however we will only credit you if:

  • The referred Mate is eligible to join and use the Primo Service based on coverage and availability; and
  • the referred Mate is not already a customer of and has never been a customer of Primo; and
  • the referred Mate quotes your Primo username during our sign up process over the phone (name and address also applies); and
  • your account has been active throughout the 30 days when the referred mates account is activated; and
  • the referred Mate's plan has been active for at least 30 days.

2. We reserve the right to deduct any account credits credited in relation to a referral if we, at any time, discover that any condition in clause 1 above has not been met.

3. You acknowledge that you can't sign up to Primo's Service on behalf of another individual.

4. We reserve the right to deduct from your account any credits credited to you in relation to a referral if the referred account is cancelled by us or by the referred Mate within 30 days of the date of the referred Mate joining.

5. You must not make any misleading statements about the Primo Service, or misrepresent to the person you refer.

6. There could be a few reasons why you have not received the $50 credit:

  • If your Mate did not quote your username when they signed up to Primo. This cannot be rectified, as we have no record to show that you referred them. It is your responsibility to ensure that the people you refer give us your username correctly when they sign up to Primo.
  • If your account has been suspended within the 30 days after your Mate has joined Primo;
  • If your Mate's Primo plan has not yet been active for 30 days;

7. The $50 credit is not redeemable for cash.

8. Our standard terms and conditions apply. Please click here to read these.

Contact Primo

Technical Support:

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Contact form

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)

Customer Success Team After Hours Support

Feedback and Concerns